FAQs

How Far Do You Deliver?

We deliver within a 30km radius of our store within the GTA.

Where Do I Pick Up My Order?

Please be advised that your credit card and ID will be required when you receive your order at the store for security reasons. If you are not picking it up yourself, please advise the name of the person who is going to pick this order up in advance, and please make sure he or she to have a government ID upon pick up.

How Do I Know If My Online Order is Confirmed?

Once your order is processed you will receive an automated email confirmation. The email will include the following details: items ordered, your order number and the time of pick-up or delivery. Please check your junk or spam folders for this email if you do not see it in your inbox.

How Is Payment Processed?

We use a secure payment gateway to process all payments. All of your details are stored on a secure, encrypted server where all of your information is kept safely.

When Do you Deliver?

Our Delivery windows start at 12pm and end at 7pm.

You can schedule a delivery Same-day or Following-day on Weekday from Tuesday to Friday. Orders placed in the morning, by 11:30AM, can be delivered today. Orders placed by 11:59PM, are delivered the following day. We do not deliver on weekends as well as Mondays.

How Much Does Delivery Cost?

Delivery cost varies depending on distance and time of day. Prices are calculated based on distance from Pickup and Delivery postal codes using Google Map. It starts at a minimum of $10.00.