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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

No. Unfortunately we are not able to accept pick-up online order. If you do not need a delivery service, please order by phone or email.  

We work with 1Courier local delivery company. Their speciality is within GTA area. Although, they might deliver furthermore. To check if they can deliver to the location you pick, please fill the address in checkout page. You also can see delivery fee. As long as you do not complete your order, you can go back to previous page. Please feel free to test it out. 

No. Under regulations, we can ship within Ontario Canada. 

No. Under regulations, we only can ship within Ontario. 

NO. There is no delivery time option. Your package will be delivered the day you selected anytime by 5pm. Please make sure the recipient is in the location to receive package in face. If you have a delivery instruction to let a driver reach to you, please leave a note in checkout page.  

Yes. As soon as we completed ship-out process you will receive an email with tracking number.  

Most of our products are perishable. To deliver perishable products safely, we use Famu insulated bag and an icepack to keep it in low temperature. Even if you order Non perishable products such as charcoal, you still need to purchase the Famu insulated bag. If you do not want to purchase the Famu insulated bag, please order by phone or email for in-store pick up. Refundable deposit is also unremovable item from your shopping cart. It allows us to cut steaks slightly heavier than our set-up weight. If we cut steaks exact the weight, we will refund all $60 of refundable deposit. If we cut steaks slightly heavier than the set-up weight, we take some amount from $60 of refundable deposit for overweight, then we will refund you rest of amount. 

Once your order is processed you will receive an automated email confirmation. The email will include the following details: items ordered, your order number and delivery date. Please check your junk or spam folders for this email if you do not see it in your inbox. 

Yes. Please send email to at least 1day before the delivery date. To cancel your entire order, you will be applied canceling fee ($5 ~$10).